Returns & Refunds Policy
We are proud of the quality of our products and offer an easy return policy for all purchases on Gruescope.com. If you get a faulty item, change your mind, or the product isn’t what you expected, we are here to help. Our promise to make customers happy means you can shop confidently, knowing that if your purchase isn’t right, we will assist you.
1. When Can You Modify/Cancel Your Order?
If you would like to change or cancel your order, kindly send an email to contact@gruescope.com, indicating your order number and the changes you want to make to the order. We will only proceed to the next step to indicate whether the adjustment or cancellation has been made.
You need to understand that order can only be amended or cancelled within a time window of 24 hours from the time you place the order. The order is then frozen for processing; the information cannot be modified afterwards until the next accord time in cases when the forecasted demand is below a significant threshold.
2. How Can Gruescope Be Returned?
– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
3. What is the Process that needs to be Followed when one has to Initiate a Return?
Contact us at contact@gruescope.com with the following information:
– Order Number
– Taking out the packaging video or photo displaying the damage/defect of the product (depending on the level of the defect, there are different requirements for a photo)
– In addition to that, clear images that reveal part of the package or container, the front and the back of the product.
– Some of the information that is included on the shipping label includes
- Our customer support team will respond within 2–3 business days. Include your order number and any photos or videos that demonstrate the issue.
- We will review your request and send you a return shipping label via email.
- You just need to print your return label and pack the item(s) securely in the original packaging.
- Ship the item back to us at the address provided in the return label.
If you do not have our email confirming the eligibility of your return request, no refunds will be issued.
Return Shipping Costs
- We will cover all shipping costs and provide a full refund the item at no additional cost to you.
Restocking Fee:
- There will be no charge for restocking in case of returns.
4. How Long Does It Take for a Refund to Be Processed?
This refund will generally take 3-5 business days for us to process. In case your refund is admitted you will have it processed within the shortest time possible. However, depending on the type of the payment method you used it, it will take between 5-7 business days for the amount to reflect in your statement as a refund.
5. Additional Credit for Gruescope Customers
– The policy of our company permits to demanded refund or replacement of the goods during several days starting from the moment when they were delivered to you. We do not accept returns of an item received if more than 30 days have elapsed since you received your item.
– All packages which are lost or delivered to the wrong address are not our responsibility. Kindly double check on the shipping details before confirming your order; also, make sure you are at home to receive the order.
– It is important to note we do not accept a return if the delivery was not completed because the information entered was incorrect or you didn’t answer the door. Also, we have a policy of not offer money back if the product was delivered and we cannot get it back because the shipping company has confirmed that the order was delivered.
6. Exchange Process
We accept exchanges in cases where the product is wrong, damaged, or not as described. Customers will not have to pay any fees to exchange goods.
To initiate a exchange, please follow these steps:
- Contact us at contact@gruescope.com with the subject “Exchange Request”. Our customer support team will respond within 2–3 business days. Include your order number and the name of the item(s) you wish to return for exchange.
- We will review your request and send you a return shipping label via email to send back us the item(s).
- Print your return label and pack the item(s) securely in the original packaging.
- Ship the item back to us at the address provided in the return label.
When we receive the return item(s) for exchange, we will notify you via email and replacement products will be sent after that within 2-3 business days.
7. Contact Information:
If you have any questions about the Refund and Returns Policy, please you can contact us by the below information, the team is always ready to help with your questions.
- Full Name of Legal Entity: Gruescope
- Email Address: contact@gruescope.com
- Business Address: 61416 29 Palms Highway #118 Joshua Tree, CA 92252, USA